The Hearing Co. Video Tutorials

Every so often one of our amazing customers will send us an email asking about replacing ear domes, inserting their hearing aids, and other quick questions. So we decided to create a list of video tutorials to help you and our other customers get everything they expected and more out of our hearing aids :)

Replacing Ear Domes

While our hearing aids were in development, a big improvement we wanted to make was firmly mounted ear domes - we didn't want them coming off in people's ears! With that though, it's made them a bit tricky to get on and off.

So here's a quick video along with an explaination below

To remove the eardomes from your hearing aids, all you have to do is pinch them gently and pull them away as shown in the video above.

To put a new eardome onto your hearing aids, please first fold it inside out, then insert the hearing aid into it at a slight angle. After your hearing aid is inserted firmly, flip the eardome right side in again.

Adjusting The Amount Of Hearing Support/Volume

Our hearing aids let you adjust the amount of hearing support to exactly what you require, up to 80 dB. To do so, there's a dial on the back of each hearing aid which can be rotated up or down using your finger, which is shown below. Rotate the dial up to increase the volume and rotate the dial down to decrease the volume.

Adjusting The Listening Modes

Along with volume adjustment, our BTE hearing aids have 2 modes - "H" for louder settings (such as group conversations) and "L" for quiter settings (such as a one-on-one conversation, or watching the TV). To toggle between the two, please use the on/off switch as shown below. The lower position is "L" and the higher position is "H".

Charging Your Hearing Aids

Charging our hearing aids is easy! All you have to do is insert each charging cable into each hearing aid and then plug the charging cables into a wall outlet, portable charger, or even your computer.

For the first ever charge, we recommend charging them for 6 hours. Then for every charge after, 4 hours is all you need (you can leave them to charge overnight if you wish though). Run time is about 48 hours depending on the amount of hearing support you use.

Have Any Other Questions?

If we missed anything or you'd like to ask us a specific question, feel free to email us at