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Frequently Asked Questions

We're located in Canada - with our company being incorporated in Thornhill, Ontario and our main office being located in Toronto, Ontario!

We’ve been in business for almost 2 years now, and our CIC hearing aids were our first ever model offered.Our BTE hearing aids were introduced soon after—about 2 months later, to be exact!

Our shipping times range from 10-15 days after placing your order. We do also offer express shipping upon request at no extra cost to you, which has delivery times of 2-7 days!

Our hearing aids are considered OTC (over-the-counter) hearing aids. They are a new category of hearing aids that people can buy directly, without visiting a hearing health professional. These devices are intended to help adults with mild to moderate hearing loss.

Even though they aren't tuned by an audiologist, they do have many of the same functions you’d find in a prescription hearing aid, including crystal-clear audio and active background noise cancellation.

You’ll also find some features that most prescription hearing aids don’t have, such as adjustable volume, so that you’re able to set each hearing aid to exactly what you need.

If you want to learn more about OTC hearing aids, you can read our blog here.

Our hearing aids are meant for people with mild to moderate hearing loss (up to 70 dB of hearing loss). For anyone with severe or profound hearing loss, our hearing aids will unfortunately not be able to help.

Since our hearing aids are currently 80% off, all sales are final. However, we offer a FREE 1 year warranty where we'll replace your hearing aids for FREE if there are any issues!

On top of that, we're here to work with you! If our hearing aids don't work for you, we'll do our best to troubleshoot or find you a pair of hearing aids that works perfectly for you.

Great question! We actually offer different types of hearing aids, from CIC (completely in the canal) to BTE (behind the ear), in both rechargeable and battery-powered models.

You can check out all of the hearing aid models we offer here.